Shipping policy
Shipping Policy — Sereniva
Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has been placed, and a shipping confirmation with tracking details once it's on its way.
Shipping Times
We currently ship to the United States, United Kingdom, and Canada. Estimated delivery times are:
- United States: 7–12 business days
- United Kingdom: 7–14 business days
- Canada: 7–14 business days
These are estimates and not guaranteed, as delivery times can vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs
We offer free shipping on all orders.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact support@sereniva.store with your order number, and Sera will look into it for you.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Sereniva is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Contact
For any shipping questions, reach out to support@sereniva.store, and our support agent Sera will respond from sera.sereniva@gmail.com.