Privacy policy

Privacy Policy — Sereniva

Last updated: August 2026

Sereniva ("we," "us," "our") operates the website sereniva.store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

1. Information We Collect
When you place an order or interact with our site, we may collect:

  • Contact information (name, email address, shipping address, phone number)
  • Payment information (processed securely through our payment providers — we do not store your full card details)
  • Order history and preferences
  • Device and browsing information (IP address, browser type, pages visited) via cookies and similar technologies

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates and support requests
  • Improve our website and product offerings
  • Send marketing emails, if you've opted in (you can unsubscribe at any time)
  • Prevent fraud and maintain the security of our site

3. Sharing Your Information
We do not sell your personal information. We may share it with:

  • Service providers who help us operate our store (e.g., payment processors, shipping carriers, email platforms)
  • Legal authorities, if required by law

4. Cookies
Our site uses cookies to improve your browsing experience, remember your cart, and understand site traffic. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

5. Data Security
We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.

6. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us at support@sereniva.store.

7. Children's Privacy
Our site is not intended for children under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us
For questions about this Privacy Policy, contact us at support@sereniva.store, and our support agent Sera will respond from sera.sereniva@gmail.com.